Code Yellow

I responded to a Code Yellow folder emergency this morning.
As any parent of a NSW Year 11 student knows, exams start next week. This is the first time Year 11 results will appear on the HSC record, so stress levels are high in households of Almost-Year-12ers all over the state.
By texting she had a "code yellow folder emergency", my teengirl took me from "you've got to be kidding" to "on way" and "mission complete" inside of 15 minutes.
By using language that draws on shared knowledge and experiences, by leveraging shared understanding, my daughter demonstrated that she
• knew her audience
• used language to which her audience would respond, and
• provided an opportunity for shared amusement for we two, plus the staff in the Student Services Office at her college.
A code yellow folder emergency evoked the image in my mind of months of missed parties, of late nights and anguished mornings, which could have all been wasted if those hard-won revision notes had been disordered or, worse, lost all together.
By using language that evoked pictures in my mind, my daughter changed my resistance to compliance. She changed my attitude from “Really? You expect me to drop everything and drive to school, again, to deliver a ring binder?” to amused cooperation.
When communicating with your audience, what language do you use? On what shared knowledge do you build? Do you provide any opportunity for moments of fun or is it all serious stuff?

Book Cover Design and Editing: How to create a good-looking book that sells (Part 3)

Maureen Shelley continues with Part 3 of "10 Simple Steps to becoming a successful published author" series, on crafting a cover as good as your content.

Although we say "don't judge a book by its cover" everyone does. That makes the selection of the design for the cover of your book the most important decision you will make - apart from choosing the title.

"Hope in 60 Seconds" By author Graham Agnew

Front cover design

Graphic Designer: You should definitely budget for a graphic artist to specifically design the cover for your book. Although it will cost you between $250 and $500 it will be the best single investment you make in the creation of your work. Your designer should be able to offer you three choices of design. You will need to tell them what the book is about, who is the audience and what target market you are seeking. Your designer will know what are the current and upcoming trends in book design (yes, book covers have fads and fashions) and the colours that will appeal to your market segment.

Marketplace designs: If you really can't afford a graphic designer, then consider running a competition on www.99designs.com.au and set a budget for what you can afford. Please don't be too mean and please provide a reasonable budget for the competition. After all, if you are joining the creative community you need to respect your fellow creatives and provide fair compensation for their efforts.

Do-It-Yourself (DIY): If you really, really can't afford a designer then you could publish your book through a self-publishing website that offers standard book templates for your cover. This is the least desirable option but still at least gives your book a professional look. Try www.lulu.com or www.blurb.com.au for examples of book packages that can deliver a good quality result and a range of publishing options.

Back cover elements

Testimonials or endorsements: Once you've got the front cover design sorted, the back cover is the next important project. It is important to have organised your endorsements from people who have read your manuscript.

The blurb: You also need a good blurb of about 150 words that really encapsulates your book and its aim. Take time and care when writing this and ask someone else to read it for you before submitting it to your designer.

ISBN and barcode: If you are going to print your book, you will need an ISBN and a barcode. In Australia, the site to go to is Thorpe and Bowker at www.thorpe.com.au and they can supply both ISBNs and bar codes. However, if you use a site like Lulu or Blurb your package may include a barcode and ISBN.

The spine

Some people will first see your book as the spine on a bookshelf, so it has to work for you too. Before commissioning your design, study the shelves of your local bookshop and library. See what appeals to you. Look at other books in the same genre as yours - what elements do they include? You will most likely only have room for the title, your name and your publishing imprint logo.

This is where the title of your book has to do the most work, so ensure that your title sums up your book or is engaging or intriguing or all three. The width of your spine will depend on how many pages are in the book. If yours is light on, consider asking your typsetter to increase the spacing or the type size or the margins. A book that might be 60 pages of A4 text can turn to 300 pages in a Trade B paperback if the correct font, spacing and margins are used.

The wider the spine, the brighter the cover colours, the greater the contrast of type to cover, the more eye-catching your book's spine will be.

June is Author's Month to celebrate the launch of Red Raven Books. Red Raven Books is the publishing and imprint arm of The Copy Collective. Find out how we can help you today.

Editing: The Art of Asking the Right Questions (Part 2)

Maureen Shelley continues with Part 2 of "10 Simple Steps to becoming a successful published author" series, putting the spotlight on masterful editing.

An editor will proof read and undertake more substantive edits to a work. Proof reading involves checking for semantics, typographical errors and grammar.

Pic source: Tumblr.com

In searching for grammatical errors, an editor will consider a range of issues; and here are just some.

1.    Has the writer made the correct use of definitive articles?

2.    Has the writer avoided confusing modifiers?

3.    Are the subject and verb in agreement, in grammatical terms?

4.    Has the writer used appropriate punctuation within sentences?

5.    Does the sentence structure follow established principles? If not, is it appropriate for the work?

6.    Are there any spelling errors?

7.    What is the style for capitalisation and is it used consistently?

8.    Are the pro-noun (s) /noun (s) in agreement?

9.    Has the writer split their infinitives?

10. Are there squinting or limiting modifiers used?

11. Are there incomplete comparisons in the work?

12. Has the writer solved the great gerund mystery?

13. Are there redundant pairs?

14. Has the writer misused or confused 'like' and 'as'?

15. Has the writer taken the long way round to say something? That is, are there circumlocutions?

16. Has the correct punctuation been used, particularly in regard to question marks?

17. Has the writer confused self and personal pronoun use?

18. Is there pronoun and antecedent agreement?

19. Has the writer used double negatives?

20. Has the writer begun or ended sentences with a conjunctive?

21. Is there comparison of absolute adjectives?

22. Has the writer used unbalanced quantifiers or dangling modifiers?

23. In regard to semicolons; are they used correctly?

24. Is the verb form use appropriate?

25. Has the writer used prepositions at the beginning or end of sentences? If so, is that appropriate for the text?

26. Has the writer indulged in noun strings?

27. Do the verb tenses agree?

28. Has there been misuse of subordinate or subjunctive clauses?

29. Is there incorrect pronoun case agreement?

Apart from resolving these issues, an editor will also (if paid and directed to do so) check facts, gain permissions where appropriate, insert appropriate references (biblical, geographical and literary are just a few), index, mark citations, insert footnotes and endnotes and create a glossary.

In addition to all of this, a good editor will ensure that a work is readable and makes sense. That it has a consistent structure and sensible flow or a cohesive narrative.

A good editor is worth their weight in gold. (And they will check for cliches too!) Oh, and they will eliminate exclamation marks or 'screamers' as they are known.

June is Author's Month to celebrate the launch of Red Raven Books. Red Raven Books is the publishing and imprint arm of The Copy Collective. Find out how we can help you today.

Proofreading: What's it all about? (Part 1)

The Copy Collective's resident wordsmith Maureen Shelley begins her new blog series: "10 Simple Steps to becoming a successful published author."

Today she unpacks the curious concept of proof reading.

What is proof reading anyway?

Proof reading is when a manuscript or other written work is submitted for checking of semantics, grammar and typographical errors.

This can be done by a proof reader or editor or, if you can't afford a human, you can use online programs such as Grammarly . We use Grammarly to check for originality to ensure that work submitted for proofing or editing by us isn't plagiarised by the writer.

So what are you trying to say?

What programs such as Grammarly can't do for you is actually understand what you are trying to say when your subject and object aren't clear and then to suggest appropriate edits. 

If as a writer you can't even afford Grammarly, then you should at least use the spell checker in your word processing program.

Tips for top-class grammar when using Word:

• Set the language to your choice first - Australian English, UK English or US English - they will all give slightly different suggestions for spelling of words. Then do a "select all (Control A in Word on a PC) and then F7 for a spell check. Do this repeatedly - you will be amazed at how many errors you find.
• Turn on recommendations for grammar as well as spelling. It will come up with a few suggestions that you will need to ignore but should find most glaring errors.

June is Author's Month to celebrate the launch of Red Raven Books. Red Raven Books is the publishing and imprint arm of The Copy Collective. Find out how we can help you today.

The Red Raven flies with “Hope in 60 Seconds”

Guest Blogger Graeme Innes gives a bird's eye view from yesterday's book launch of “Hope in 60 Seconds”, Red Raven Book's first title in print.

Crows Nest is a great place from which to launch a new bird.  So Northside Community Church in Crows Nest, NSW provided an excellent launch-pad for Pastor Graham Agnew's first book, Hope In 60 Seconds.

It was fitting that the driving force behind the launch, boosting the book into the stratosphere of sales, was new publishing house Red Raven Books, the imprint arm of The Copy Collective.

When I endorsed Graham Agnew's (or GA to his friends) book I said:

“A super-charged buzz is on every page of Graham Agnew’s Hope is 60 Seconds. The messages throughout this book will renew your hope. I’ve been riveted by his sermons, loved his radio messages, and his book will make a permanent appearance in my daily reading.”

In launching the book, world-renowned author and speaker Michael McQueen commented the book contains 100 stories each with that vital ingredient of hope. He smilingly encouraged those at the launch to buy and read the book, as one of the stories could be about them.

I met a man walking away from the launch with five copies of the book in his hands.  In response to my question about his bulk purchase, he said "I've bought five of these books to give to five kids.  If one kid reads one story in the book, and it changes their life, it will be $100 well spent."

Hope in 60 Seconds can be obtained in print through Graham Agnew's website: grahamagnew.com. It will also be available as an E-book in July 2014.

June is authors month at The Copy Collective. We will profile new titles published by Red Raven Books; the publishing and imprint arm of The Copy Collective.

How to ask the right questions to deal with dodgy copy briefs

The Copy Collective’s Mr Romance, Jim Butcher, delves into the world of dodgy briefs and hands out some helpful suggestions for navigating your way through.

 

Dealing with dodgy briefs (Pic source: Hoopla)

There’s nothing worse than those cold sweats from fretting over a brief to which you just can’t respond. You’ve spent way too long pondering the job but you still can’t get into the swing of it.

Behind the brief

This could be because the brief is inadequate. It happens frequently; so don’t be too surprised. And there are many reasons for it:

• Perhaps there was more than one person working on the brief. Too many cooks spoiling the broth and all that.
• For some, creating a watertight brief isn’t important and they just want it off their desks, so what you’ve received could just be a bit of a palm-off.
• This might be the person’s first brief, you never know.

Whatever the reason, don’t worry. As long as you’ve caught this early enough, there are things you can do. 

Asking the right questions 
As you read through your brief, which you should do thoroughly as soon as you can, make sure the following questions are answered. If they’re not, then ask the client:

• Audience - who are you writing for?
• Tone - does this need a conversational tone? Is it a report or an emotive piece?
• Purpose - is this going to be a letter asking for donations? A blog post? A promotion or sales pitch?
• Additional material - is there reference material that hasn’t been provided that may support the information that is attached? Make sure you ask for all relevant material.

If there is a lot of background information, it’s OK to ask for direction on to the specific focus of the piece. Sometimes a client will just give you everything, which is great. But trawling through a 900-page document for a 300-word piece isn’t going to work for you or the client. 

Getting the job done 

Ask your questions and plan to ask as many as you need to at once. By planning, you will save your client time on separate phone calls or emails. And if you’re still not clear, ask again.
Your client won’t mind fielding your questions. Deep down, most people know when they’ve written a brief that may be missing the mark. 

Tell us your tricks

So,what do you do if the brief you’ve received isn’t up to scratch? Comment away...

What does your tone of voice say about you?

What is your tone of voice saying about your company?

"Dear Maureen,
With the Spring ‘14 product update just around the corner, we want to make sure you're adequately informed regarding the coming changes." 

Adequately informed? Really? 
Thanks #Salesforce or as we (lovingly) call it Satanforce.

"February is the month of love and because we love you so much, we're adding one new integration every day this month." 

And that's how you do it folks.
That's #Zapier.

What does your tone of voice in your marketing communications say about  you?

Are you direct and friendly, informative and helpful or is your communication riddled with "adequate information"?

What's the worst example of marketing comms you have ever received?

What you can learn from someone else's business disaster

A disaster for one suburban cafe is a learning opportunity for all small businesses, writes Maureen Shelley.

In leafy Lindfield, the day started well for Tablespoon cafe owner Scott. Breakfast business was brisk and the full complement of about 10 staff had turned up and were soon hard at work serving soft-boiled eggs with Turkish toast soldiers and pots of Earl Grey tea to anyone that asked.

Lindfield is on Sydney's leafy North Shore

Tablespoon is in Tryon Road, Lindfield on Sydney's North Shore. It's popular with business types, mums and kids and the grey-haired stay-at-homes who populate the area.
In the adjoining street Downer EDI were carrying out roadworks for Ku-Ring-Gai Council. The hum of machinery could be heard in the cafe but not at an uncomfortable level.
As The Copy Collective's COO I (Maureen Shelley) was hosting a small business MeetUp in the cafe, as I do every month. One of the attendees noticed the staff packing the chairs in the outside dining area.
A river of comment rippled through the restaurant and people started asking: "What's going on?"
In Tryon Road, the road workers had hit a Sydney Water main with their machinery and it had burst. The cafe had no water. There was no indication of when there would be water and Scott had decided to cut his losses and close early - just 2 1/2 hours into the day.
"We have no water," a waiter told the MeetUp members. "We can't do anything without water."
Another staff member went around offering the remaining diners the freshly-cooked scones to take home for free. Business owner Scott had told all the staff that they would be going home - on full pay, of course, because they hadn't any notice that they wouldn't be needed for a full shift.

Lindfield shopping village, corner of Tryon Rd

Not understanding that the water being turned off was accidental rather than planned, Scott was asked if he'd been given notice of the shut down.
"No," he said, "And none of the people in the street knows when the water will be back on.
"No one can tell me anything. I can't run the business like this."
He said that he did have "business disruption insurance" and that he'd be seeing if he could make a claim.
Tablespoon is open 7am to 5pm most days and operates seven days a week.
One customer (an experienced marketing strategist) estimated that, apart from loss of business revenue and reputation, the restaurant would have had to have paid $3,000 in wages for staff to go home and have a swim. Then there was the food that couldn't be kept for another day - such as the scones being handed around -  and the losses were starting to mount up.
No one can prevent these things - road workers burst water mains, heat waves keep people home, computers crash - random events can impact on any small business.
So, apart from having business disruption insurance like sensible Scott, what can you do to minimise the damage?

Sign at Tablespoon 16 January 2014

1. Have a plan
Thinking about the risks to your business before they happen can help. You may not need to ensure that your executives fly on different planes every time but would it hurt to implement it as a strategy?
2. Make sure everyone knows what the plan is
How often has your business paid expensive consultants to develop a business plan and then it has lain around collecting dust? Make the plan short and relevant. Keep it simple - maybe just 10 bullet points that address the most likely things that could hit your business - like computers crashing, the internet being down, the phones being cut off. Simple stuff but can you operate without them?
3. Take out the insurance and pay the premium
If disaster does strike, knowing that you have insurance to cover it can make the difference between your business surviving or going through a really tough time.
4. Look on the bright side - it might be a good thing
I spoke to a business owner who had a fire that destroyed her business premises. They had good insurance cover and she said to me: "It's actually quite scary how well we did out of the fire. Everyone was very sympathetic, our business was back up and running within six weeks, we were able to fix all the things that were wrong with the previous processing plant and the insurance company money really saved the day."

Writing for the Web

Your digital audience is internet-savvy and time poor. So don't waste their precious time (and yours) with long-winded explanations of why they should buy from you.

• Make it short and sweet.
• Make it visual.
• Give them something, and then
• Go home.

Here's a present for you

If you like our infographic, then download the PDF here

If you like our infographic, then see more work by this talented Chicago-based graphic artist 

What will the results of the Federal election bring you, regardless of who wins government this weekend? The Copy Collective's Pauline Lockie and Jim Butcher consider what opportunities may come your way.

In the world of politics, there is no second place. There’s either winning Government or a long period in limbo. For the rest of us it is pretty much the same: success or oblivion.

With the finish line of the 47^th Australian federal election in sight, there’s an opportunity, which organisations such as yours may use to your advantage. It’s time to ask yourself if your organisation is ready to make the most of post-election opportunities for campaigning, mobilising supporters and establishing yourself with new audiences.

In the days and weeks after the election, it’s essential for your organisation to communicate its action plan for the future. You need to align yourself with political agendas or position yourself to be the one that acts on issues that peoplecare about regardless of the government’s or shadow cabinet’s advocacy.

Either way, it’s crucial that you communicate your stance, and fast.

It’s not an easy task. Key to your campaign will be how specific you are with your ask. Saying you just want to approach - for example - environmental issues isn’t enough. Which issue? What needs to happen? Why? How? Who’s involved? And most importantly: What do you want your supporters, clients or customers to do about it?

The Asia Pacific arm of Greenpeace runs targeted campaigns that are very successful. Pic: Courtesy Greenpeace AP.

Greenpeace always does this really well and a recent example is their Great Barrier Reef campaigns. They target a specific politician about a specific issue threatening the Reef. They clarify the solutions the MP needs to implement. And they make it 100% clear how their supporters can take action to achieve these goals.

Here are some of the other possible policies (or changes to policy) that could affect you post-election:

·         National Disability Insurance Scheme

·         Education funding (Gonski)

·         Refugees

·         Marriage equality

·         Conservation and the environment

·         Welfare, and

·         Funding for the arts

But it’s all about how you ask for these things. It’s an art form. And if you’re not completely committed to producing perfect, persuasive copy, then your mission may not only fall on deaf ears, it is likely it will fall into silence too.

 It's all about quick response, and you need an expert at writing and designing online projects in short time frames. You need a campaign that is easy for people to respond to, and which may cover eDMs, social media, targeted ads, website copy, fully-integrated digital campaigns, and more.

So the question is not who will win this election, it’s will you be off the blocks and running when it’s through?